00707naa#a2200205#i#4500001001500000005001700015011001400032100004100046101000800087102000700095200006600102210004600168215001000214608002700224675015200251700002100403700002400424700002700448856002600475EN\\bibl\3850820240514075549.2##a2074-9414##a20200627b2020####ek#y0engy0150####ca0#aRUS##aRU1#aSERVQUAL Method in Retail Service AssessmenteJournal article1#aKemerovocKemerovo State Universityd2020##a7 с.##aJournal article2local##aУправление предприятиями. Организация производства, торговли и транспорта. 65zRUS#1aGryaznovagN. L.#1aKonovalovagOlga V.#1aPleshkovagNataliya A.4#avestnik-pses.kemsu.ru